INTERVIEW QUESTIONS AND ANSWERS

Q1) TELL ME SOMETHING ABOUT YOURSELF?

EXPLANATION: You should take this opportunity to show your communication skills by speaking clearly and concisely in an organized manner. Because there is no right or wrong answer for this question, it is important to appear friendly.

ANSWER: I am a hard working and ambitious person and appreciate hardworking and serious people. For me Life is with excitement as I am adventurous by nature for I like to take up new challenges and It gives me the zeal to work towards excellence. One thing I firmly believe in is that one should always strive towards individual betterment, in whichever form it may be.

Q2) TELL ME ABOUT YOUR EDUCATIONAL BACKGROUND?

ANSWER: I graduated from so- n-so college with Bachelor of Technology degree with an aggregate percentage of -----and it is affiliated to so-n so university. I completed Intermediate with a percentage of--------from so-n-so college affiliated to so-n –so university. I completed primary and secondary education from so-n-so school.

Q3) WHAT ARE YOUR STRENGTHS?

EXPLANATION: This is a popular interview question.  They want to know what you think of yourself.  Although this is a general question, there is a wrong and right answer.  The wrong answer is a generic answer saying you are organized and friendly.  Although it will not hurt you during the interview, it will certainly not help you either.  Answer this question based on the type of job you are applying for.

ANSWER: My strengths are I am positive in attitude, very good in communication skills, I am self determined and confident, adaptable to new environment and very good at maintaining relations, hardworking, sincere, I have the zeal to learn new things and even my friends, parents and family members are my strengths cause it is their encouragement that motivates me in achieving my goals.

Q4. WHAT ARE YOUR WEAKNESSES?

EXPLANATION: For this answer, you should display a weakness that can be seen as a strength.  There are many types of answers that will work.  Some answers will be good answers for certain jobs, while the same answer will be a bad answer for a different job.  Select an answer that will work for the position you are applying for.

ANSWER: I speak less which is often taken as that I am egocentric and keep to myself, but after some time one will know that I am a very helpful and a good friend. I also believe people easily which is not good according to me. I am to focused on my work as I dedicate my complete time towards it &and I am workaholic so, I need to find some time to relax and even spend time with friends and family. I am trying to work out this by Time management.

Q5. WHY DO YOU WANT TO WORK WITH THIS ORGANIZATION?

EXPLANATION: For this answer you have to do a research about the company, their products and services, Vision and Mission Statement, Work culture.

ANSWER: As a fresher I want to increase my working ability to maximum extent contributing my best of the best skills and abilities where it results for the betterment of the organization and my career too. I believe that this organization has a very promising future and bright prospectus. I want to be a part of this organization as I read the Vision statement of company that makes me believe and understand the mission of the organization where I can play a vital role for the growth of the company investing my knowledge and creativity gaining a incredible experience.

Q6. WHERE DO YOU SEE YOURSELF FIVE YEARS DOWN THE LINE?

EXPLANATION: You have to think about your future and asked yourself what you want to see yourself after 5 years and how you are going to achieve your target.

ANSWER: As I am a fresher and going to start my career at an entry level position i.e as an Executive I would learn and enhance my skills contributing towards the growth of company. My first goal is to be promoted as a Mentor and in the next 2yrs to be a team leader. Being a team leader I would enhance myself with team management and organizational skills which can groom me to be manager in the next 5yrs.

Q7. WHY SHOULD WE HIRE YOU?

EXPLANATION: To answer this question, you need to know exactly what they are looking for.  With this information, tie it in with your strong traits.  This will verify that you are completely qualified for the job.  Second and more importantly, you need to stand out more than the other people interviewing for this position.

ANSWER: I am a person  with energy , enthusiasm and passion which makes me to work dedicatedly and achieve the  goals and I believe that I  have all the qualities that you are looking for, and my profile correctly matches with the requirements you had mentioned. I have all the skills for the job and if I get the opportunity I can prove it.

Q8.WHAT ARE YOUR SHORT TERM GOALS?

EXPLANATION: This question primarily depends on where you are in your career.  A person with 5 years of experience will have different short term goals than a person with no work experience

ANSWER: As a fresher, my current goal is to get placed in a big and reputed company like yours where I can utilize my abilities gaining an incredible experience, playing a vital for the better prospectus of the company.

Q9.WHAT ARE YOUR LONG TERM GOALS?

EXPLANATION: This question is asked to see how serious a candidate is about his or her career.  Some people might not know their long term goals, and some people might have long term goals of becoming rich and retiring early.  Those are incorrect answers for this question.  The type of answer you want to give is an ambitious answer that shows you really love your career.  A good interviewer will read between the lines and find out if a person is going to be a hard worker or just a mediocre one.  Being descriptive and shooting for a big goal is something interviewers want to hear.

ANSWER: "I want to become a valued employee of a company.  I want to make a difference and I'm willing to work hard to achieve this goal.  I don't want a regular career, I want a special career that I can be proud of."

Q10.WHAT KIND OF PERSON ARE YOU? 

ANSWER: I am hardworking person with strong determination and Positive attitude. I am creative in thoughts and always look for challenges which will groom me in all the ways and leads to perfection. Even I am not an extrovert and neither an introvert. I do take time in socializing and do prefer to give others the necessary room while interacting. I am socialistic and believe everyone should be respected the way they are.

Q11.WHAT IS MORE IMPORTANT TO YOU MONEY OR POSITION? 

ANSWER: I believe that both are more important for a person but I give more importance to position cause I believe that position helps us in taking responsibilities and developing ourselves.  And I believe that with position and knowledge earning a good remuneration is not difficult because as the position increases money also follows as per the designation.

Q.12WHAT WOULD YOU DO IF SOMEONE ASKED YOU TO DO SOMETHING UNETHICAL? 

ANSWER: No…it is advisable not to enter into any unethical practice because in short term, it may look beneficial but in the long term things may create awkward situation for the organization and even for our personal life too. With corporate governance and other practices in place, one must not enter into activities that are likely to affect the goodwill of the organization.

Q13.WHAT IS CUSTOMER CARE?

ANSWER: Customer care is the provision of service to customers, before, during and after a purchase. Every organization has a separate department for customer service which ensures that customers are satisfied with their services or products.

Q14.WHY YOU WANT TO WORK IN A BPO?

ANSWER: I want to start my career with BPO industry so that I get an opportunity to communicate with people from various backgrounds. BPO industry is completely customer service oriented. This industry also provides fast learning, earning and growing opportunities. I love interacting with people and help them in resolving their issues.

Q15. BEING A B.TECH GRADUATE WHY DO YOU WANT TO WORK IN BPO?

ANSWER: I want to work in BPO because I love to communicate with the people of various different backgrounds. I did engineering because it was my parents wish however I don’t have interest in programming/ IT field. My passion is to provide Superior customer service. I believe  customer service is the requirement of any filed whether it is IT/ ITES/ Banking/Finance/ Insurance/ Medical and Retail Industry.

Q16.HOW WOULD YOU DELIVER SUPERIOR CUSTOMER SERVICE?

ANSWER: First we need to have a mindset to serve our customers with passion, happiness and caring nature. One needs to understand that call centre is the face of the organization. I n the market everybody provides you quality product. The thing which separates you from your competitors is superior customer service. I believe this company has a proper call flow structure, guide lines and effective training which will help us to provide excellent service.

Q17.DO YOU HAVE ANY QUESTIONS FOR ME?

ANSWER: I really would like to thank you for giving me this wonderful opportunity to be interviewed by you. I believe that I had answered to most of your questions to the best I could, but still If you want to give any feedback or suggestions regarding my current performance in the interview will surely gonna help me to increase my skills inching towards perfection.

Q18.HOW DO YOU DEFINE SUCCESS?

ANSWER: Success is self satisfaction. It is a state of mind when you feel that you have achieved what you intended for. It needs not to be big accomplishments even small things which give small time of happiness is success. It is the journey not a place where you can stay. You have to move further for the growth. I believe that if we can use every moment preciously it is a success.

Q19.WHAT MOTIVATES YOU AT WORK?

ANSWER: For me several things are important to be motivated: Firstly designation, responsibilities, attention and interest in what I am doing; challenging work that energizes to achieve the goal; true and open communication where I can work easily and comfortably; respect and recognition; Trust and empowerment, sharing ideas and working together with colleagues with everyone and thus reaching the desired goal make me more enthusiastic. I believe that cohesive working environment give more and best results

Q20.WHAT IS YOUR PHILOSOPHY TOWARDS WORK?

ANSWER: Look at each day as a new opportunity to be the best. Set high goals, be honest, passion and never say no to strive for best. One has to work in getting things done in a right time in order to accomplish the organizational goals.  

Q21.HOW TO IMPRESS THE CUSTOMER?

ANSWER: Impressing customer is only possible with Quality and Superior customer service like receiving the customer's queries with pleasing personality and try to solve their queries as soon as possible and make them to satisfied with our conversation / services and Act to gain their confidence in the organization by your dealings in terms of, accuracy, promptness, reliability towards fulfilling their expectations.

Q22.WHAT DO YOU WANT TO DO WITH YOUR LIFE?

ANSWER: I want to learn, experience and enhance my skills in all the fields I am interested which can helpful for both my personal and professional life. In my professional career I want to have a reputed position in an esteemed organization and want to be more dependent financially, professionally and reputed socialistic position in society.

Q23.CAN YOU WORK UNDER PRESSURE?

ANSWER: Yes, I can work under pressure. As I have positive attitude towards my work, more over I will take it as a responsibility not pressure. And I think our hidden potential will explode in such kind of situation only.

Q24. WHAT IS YOUR STYLE OF MANAGEMENT?

ANSWER: “I do not conform to a specific management style however, I try to adjust my style of management to each situation, I look for the best and effective way to complete the project efficiently and the style of leadership that works best with current staff dynamics.”

Q25.WOULD YOU LIE FOR THE SAKE OF THE COMPANY?

ANSWER: Sorry sir, I won't lie for my company because a lie won't be single, it may lead to many in order to cover the first one and ultimately it may lead to hamper the company's reputation. I don't think I would ever have to face such kind of situation in a reputed company like yours. This would not only go against my ethics of the company but mine as well.

Q26.WHAT CAN YOU DO FOR US THAT OTHER CANDIDATES CAN'T?

ANSWER: I have the determination that is needed to see the company steeping towards growth. I cannot say anything about others, however I am a Hard working and proactive individual, if given a chance my work would speak for me.